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Dutchman Sales Terms and Conditions

Sales Terms & Conditions:
-All product specifications, terms, and prices are subject to change without prior notice.
-All prices are plus shipping, handling, and insurance.
-No sales tax [except Idaho residents].
-Custom made parts (made in house) require a minimum of 50% advance.
-Special ordered parts (From other manufacturers) require 100% advance.
-ALL custom made and special order parts are NON-REFUNDABLE OR RETURNABLE.
-Please note that even though phone orders are gladly accepted on non-custom made parts, we require a web store shopping cart purchase or filled out order form for ALL custom (made to order) axle shafts & rear ends.
     [This also includes any changes made to your custom order. A hard copy of what you want is for your protection and ours, and ensures a correct order the first time]
-Order desk hours are 8:00 am to 5:00 pm, Monday through Friday, Mountain time. We are closed on most regular holidays. Orders by fax can be received 24 hours, 7 days a week.

Payment Terms:
-We accept cash, certified funds, cashiers checks, money orders, bank checks, Visa, Master Card, Discover, and American Express.
-Credit card orders will be sent to the billing address of the card holder only.
-COD’s require payment by certified funds, cashier check, money order, or bank check. (UPS no longer accepts cash).
-Personal or Company checks accepted on established pre approved customers, and on new or one time customers, only if we have enough time to allow the check to clear the bank. Allow 2-3 weeks for this depending on your location in relation to us.
-Unless restricted by law, we will ship to foreign customers. Full order price plus shipping and handling (In US dollars) must accompany the order. No COD’s, credit cards, or checks.

Back Orders:
-Backorders will be shipped when the item(s) become available.
-You MUST advise us by phone or fax if backordered parts are no longer wanted.
-We will confirm by phone prior to shipping.

Shortage Claims:
-Claims for shortages must be made to DMI within (5) days of receipt. This is ONLY if the parcel(s) were not damaged by the shipper, resulting in the lost parts.
-Claims for dimensional deficiencies must be made within 30 days of the invoice date.

Return Policy:
-No returns on custom made or special order parts.
-No returns accepted without prior authorization.
-Stock items returned MUST be un-used and in “new” sellable condition. Any item that has been installed will not receive credit.
-All refunds are subject to inspection of the item(s).
-Include a complete explanation of why you are returning the item and a copy of your original invoice.
-All Returns before 60 days will be subject to a 20% restocking fee. Returns after 60 days will be granted an in store credit only less a 20% restocking fee.
-Returns MUST be shipped “Freight prepaid” by the customer (NO incoming COD’s are accepted).
-Claims for dimensional deficiencies must be made within 30 days of the invoice date.
-Regardless of circumstances, items over 6 months are not returnable. DMI feels this is adequate time for decision making and to verify fitment.

Shipping Policy:
-All sales are F.O.B. Our plant in Meridian, Idaho-We use UPS for most normal sized parcels up to 150 lbs.
-We will use Truck Freight or Burlington Air for oversize and shipments greater than 150 lbs.
-All orders are sent by the most dependable and economical method that will insure them.
-All non COD parcels sent by UPS receive an “Adult Signature Required” sticker on the box. This should prevent UPS from leaving your order on your front porch, thus making it a theft risk. This is for your protection as YOU will be responsible if a theft occurs.

Damage Claims:
-Inspect your parcel upon receipt in the presence of the delivery person.
-If you notice damage to the parcel, have the delivery person take notice. Do not discard any of the damaged box, packing material, or broken parts.
-Claims for damages in shipping (Open or sealed) must be made to the shipper.
-Call UPS @ (800) 742-5877 or get the claim phone number from the delivery person if your parcel was sent by other means.

Alloy Axle Shaft Replacement Policy:
See axle shaft replacement policy page for details >Click Here<

Warranty:
Merchandise is warranted free from defects in materials and workmanship. Liability is limited to repair or replacement. This warranty does not apply to any product which has been repaired or altered in anyway, so as in our judgment affects its performance, or any product that has been subject to misuse, abuse, negligence or any other occurrence beyond the control of DUTCHMAN MOTORSPORTS, INC. Modification of your vehicle’s chassis, suspension, or driveline to enhance the performance with the components listed in this catalog may create a dangerous condition which could cause serious bodily injury, and the buyer hereby expressly assumes all risks associated with any such modifications. Under no circumstances will DUTCHMAN MOTORSPORTS, INC.  be held responsible for incidental or consequential damages arising from or in connection with the installation, use or misuse of any DUTCHMAN MOTORSPORTS, INC. product.
This limited warranty and conditions of sale shall be governed by and construed in accordance with the laws of the State of Idaho. Any legal actions which may arise as a result of disputes, controversies, or claims arising out of or related to this limited warranty and conditions of sale shall be litigated in the Court of Common Pleas of Ada County, Idaho.